Policies
The fine print, in plain language
Everything you need to know about shipping, returns, privacy, and terms. Still unsure? Email support@zelvozone.com.
Shipping Policy
Where we ship
Zelvozone ships across the European Union and most of Europe. Some remote destinations may take a little longer — you'll see an estimate at checkout before you pay.
Processing time
Orders are processed within 1–2 business days. You'll receive a confirmation email with your order number and a second email with tracking once your parcel leaves our warehouse.
Delivery times
Standard tracked delivery is 2–5 business days within Europe after dispatch. Delivery times are estimates and can vary with carrier volume and your location.
Shipping costs
Shipping is always free on all orders, with no minimum. Duties and taxes, where applicable, are included in the price for EU orders.
Lost or delayed parcels
If your tracking hasn't moved for 7 days, contact us at support@zelvozone.com and we'll open an investigation with the carrier and make it right.
Returns & Refunds
Our 30-day promise
You can return any item within 30 days of delivery for a full refund, as long as it's unused and in its original packaging. If something arrives damaged or faulty, we'll cover the return shipping too.
How to start a return
Email support@zelvozone.com with your order number and the item you'd like to return. We'll send you a return address and instructions within one business day.
Refund timing
Once we receive and inspect your return, your refund is issued to your original payment method within 5 business days. Your bank may take a few extra days to show it.
Exchanges
Want a different size or colour? The simplest way is to return the original item for a refund and place a new order — that gets the new item to you fastest.
Non-returnable items
For hygiene reasons, in-ear products can't be returned once unsealed unless they're faulty. Gift cards and final-sale items are also non-returnable.
Privacy Policy
What we collect
When you place an order we collect your name, email, shipping address, and payment details. Payment details are handled entirely by our payment provider — we never see or store your full card number.
How we use it
We use your information to process and ship your order, send you order updates and tracking, respond to support requests, and (if you've opted in) send the occasional product update.
Who we share it with
We share the details needed to fulfil your order with our payment processor, shipping carrier, and warehouse. We never sell your data, and we don't share it for advertising.
Your rights
Under GDPR you can request access to, correction of, or deletion of your personal data at any time. Email support@zelvozone.com and we'll respond within 30 days.
Data retention
We keep order data for as long as needed to provide our services and meet legal and tax obligations, then securely delete it.
Terms of Service
Using this site
By browsing or ordering from Zelvozone you agree to these terms. You must be old enough to enter into a binding contract under the laws of your country of residence.
Pricing & availability
All prices are shown in Danish kroner (kr) and include applicable VAT for EU orders. We work hard to keep prices and stock accurate, but errors can happen — if we can't fulfil an order at the listed price we'll contact you and offer a refund or a corrected option.
Orders
Placing an order is an offer to buy. An order is only accepted once we've sent a confirmation email and taken payment. Until then we may decline or cancel an order for any reason, with a full refund.
Intellectual property
All site content — text, images, logos, and design — is owned by Zelvozone or its licensors and may not be reproduced without permission.
Liability
Our liability is limited to the value of the products you ordered. We aren't liable for indirect or accidental losses beyond what the law allows us to exclude.
Contact
Questions about these terms? Email support@zelvozone.com and we'll be happy to help.